Incident intelligence
The same incident,
again. And again.
Cadence connects to the tools your team already runs, surfaces the patterns hiding inside your incident history, assigns a real owner to each one, and reports on resolution over time.
- Connects to existing tools
- Surfaces recurring patterns
- Assigns owners
The problem
Most teams are not short on incidents. They are short on memory.
Recurring incidents are expensive precisely because each one looks small on its own. The cost only becomes visible when you line them up, and almost no toolchain lines them up for you.
Closed is not solved
A ticket gets closed, the alert clears, everyone moves on. Three weeks later the same failure walks back in wearing a different ticket number.
The history is scattered
Context lives in a chat thread, a monitoring alert, a ticket queue and someone's memory. No single place shows that these are one problem.
Nobody owns the pattern
Individual incidents have responders. The repeating pattern underneath them usually has nobody, so it never reaches a root cause.
Cadence sits on top of the working environment you already have, rather than asking your team to move into a new one.
The platform
Four things Cadence does, and does properly.
Connects to existing tools
Cadence reads from the systems your team already works in. No migration, no parallel process, no asking responders to log the same thing twice.
Surfaces recurring patterns
Incidents that share a cause, a service or a signature are grouped into a single pattern, so the repeat becomes visible instead of invisible.
Assigns owners
Every pattern gets a named owner. Accountability moves from the individual ticket to the underlying problem that keeps producing tickets.
Reports on resolution over time
Track whether patterns are actually going away. Reporting is longitudinal, so leaders can see progress across weeks and quarters, not just this shift.
Cadence reads from the systems you already run and returns patterns, owners and reporting to the people who need them.
How it works
From connected tools to a closed pattern.
Cadence is designed to fit the way operations teams already work. Nothing here asks you to rewrite your process, retrain responders or abandon the tools you chose for good reasons.
- 01ConnectPoint Cadence at the tools your team already uses. Your incident history becomes the starting dataset.
- 02SurfaceCadence groups related incidents and brings the recurring patterns to the surface, ranked and described.
- 03AssignEach pattern gets a named owner, so the underlying problem has someone accountable for ending it.
- 04ReportResolution is tracked over time, giving leaders a straight answer to whether things are actually improving.
The fastest way to understand Cadence is to see it run against the kind of incident history your team already has.
Book a demo
Reporting
Proof that the repeat stopped repeating.
Operations leaders are rarely asked how many incidents happened. They are asked whether the same things keep happening. Cadence is built to answer that second question.
A pattern, not a ticket count
Reporting starts from the recurring problem, so the unit of measurement matches the thing you are trying to eliminate.
Ownership on the record
Every pattern shows who owns it and what has changed since they took it on.
Movement over time
Resolution is tracked across weeks and quarters, so a review meeting has evidence rather than impressions.
| Capability | Tools on their own | With Cadence | |
|---|---|---|---|
| Records individual incidents | |||
| Groups incidents into recurring patterns | |||
| Gives the underlying pattern a named owner | |||
| Reports on resolution over time | |||
| Requires teams to change tools | Sometimes | No |
Cadence is not a replacement for the tools you run. It is the layer that makes their history legible.
Who it is for
Built for mid-sized teams carrying a full-sized toolchain.
Cadence is sold to operations and engineering leaders at mid-sized companies: teams large enough to accumulate real incident history, and small enough that repeated work is felt by everyone.
Operations leaders
See which recurring problems are consuming your team's week, who owns each one, and whether the work you funded is actually reducing them.
Engineering leaders
Bring evidence to prioritization. Patterns with a history and an owner make a far better case for engineering time than a stack of closed tickets.
The responders themselves
Stop rediscovering the same incident from scratch. The history, the grouping and the owner are already attached when it reappears.
One shared view of recurring work, for the people who run the systems and the people accountable for them.
Questions
Straight answers before the call.
If something here is not covered, put it in the message field when you book and we will address it in the demo.
Do we have to replace our current tools?
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No. Cadence connects to the tools you already use and reads from them. It adds a pattern layer on top rather than replacing anything underneath.
What exactly counts as a recurring pattern?
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A group of incidents that Cadence identifies as versions of the same underlying problem, rather than separate one-off events. The grouping is what makes the repeat visible.
Who ends up owning a pattern?
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You do. Cadence assigns a named owner to each recurring pattern so accountability sits with a person, not with a ticket queue.
How do we know whether it is working?
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Cadence reports on resolution over time, so you can see whether specific patterns are declining rather than relying on how the last week felt.
Is this for engineering or for operations?
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Both. It is sold to operations and engineering leaders at mid-sized companies, and it is built to give those two groups one shared view of recurring work.
What happens in a demo?
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We walk through how Cadence connects to your tools, how patterns are surfaced and owned, and what the reporting looks like over time. Tell us your setup and we will shape the session around it.
Book a demo
See Cadence against your own incident history.
Tell us a little about your team and your toolchain. We will show you how the recurring work in it becomes visible, owned and measurable.
- A walkthrough of how Cadence connects to the tools you already run
- How recurring patterns are surfaced and given a named owner
- What reporting on resolution over time looks like for your team